Shipping policy
Shipping Policy
- Processing and Shipping Times
Orders are shipped within 1 to 3 business days after payment confirmation. No shipments are made on Sundays or public holidays.
- Delivery Times
- Switzerland: 2 to 5 business days
- Europe: 4 to 14 business days
- International: Up to 30 business days
A tracking number will be sent as soon as your order ships.
- Shipping Costs
- Switzerland: Free shipping from CHF 120. Otherwise, parcel: CHF 10.
- Europe: Free shipping from €150. Otherwise, parcel: €14.
- International: Free shipping from €200 (USA/Canada) and €300 (South America/Africa). Otherwise, parcel: €60.
- Taxes and Customs Fees
Taxes and customs duties may apply for deliveries outside Switzerland and the European Union. These fees are the customer's responsibility and are collected by local customs authorities.
- Delivery to the United Kingdom
Orders to the United Kingdom are only possible for amounts over €135. Customs fees and 20% VAT will apply upon receipt of the parcel. Shipping cost: €24.
- Incorrect Address or Unclaimed Parcel
If a parcel cannot be delivered due to an incorrect address, or is returned following a refusal or failure to collect, reshipping costs will be charged to the customer.